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Social Media matters in Customer Service

If your company regards customer service as a high priority then social media networks such as Twitter should be part of your daily client relations’ protocol. All Twitter article shares how many opportunities are missed to interact with a customer or answer their product questi
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Who should be your Social Media voice?

Who should be the person managing your social media platforms on behalf of your company? Your social media voice that reflects the company as a whole…           I compare the social media voice to the company spokesperson. If a situation arises or custom
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